The Dime Bank COVID-19 Information
The Dime Bank's goal is to always bring you the best in banking! We realize with COVID numbers on the rise, we need to limit our exposure to one another in order to keep everyone healthy and to keep our branches staffed to continue to be available for you.
Therefore, effective Monday, December 21, 2020, if you need in-person assistance, please call 570-253-1970, select option 8, and you will be able to choose your branch location. Our helpful and welcoming staff will prepare your documents in advance and set an appointment so that you can be in and out of our branch quickly.
As of Wednesday, December 30, 2020, our Lake Region branch offers drive through services only.
For your convenience, most teller line items can be processed at our drive through lanes without calling in advance.
Our ATMs are a quick way to get cash, make deposits (except for downtown Hawley ATM, which does not accept deposits), and check your account balances. Our night drop banking is always available to securely drop off deposits after hours, available at all branches.
- Wear a mask. If you don't have one, we will provide you with one.
- Maintain social distance of six feet.
- For safety and security, please remove hats and sunglasses
- Limit the individuals that accompany you to those who are necessary to complete your transactions.
- If you are not feeling well, have a fever, or are awaiting test results, please schedule your appointment after you are feeling better.
- Online Banking & Bill Pay
- Mobile Banking & Apps
- Voice Bill Pay
- Mobile Deposit
- Mobile Wallet
- Interbank Transfers
- Pay a Person
- Our drive-through lanes.
- Our ATMs located at every branch.
- Our night drop banking available at all of our branch locations.
- Our telephone banking service at 1-866-342-5693.
- Our telephone Customer Service Center, at 1-888-469-3463, option 7, available for extended hours:
- Monday - Friday, 8:00 a.m. - 11:00 p.m.
- Saturday - Sunday - Holidays (except Thanksgiving and Christmas) 9:00 a.m. - 5:00 p.m.
Customer statements and tax documents may be delayed due to the United States Postal Service delays. USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. This is a great time to sign up for eStatements – they arrive faster than paper statements! Electronic statements (eStatements) are just like paper statements, except more convenient, environmentally-friendly, secure, and free. Enrolling is easy! Learn more by visiting our eStatement page.
The Treasury Department announced that the Internal Revenue Service has begun processing ACH files of direct deposit payments for the second round of Economic Impact Payments. The Internal Revenue Service will also send Economic Impact Payments via check and prepaid cards over the course of the next few weeks. These are expected to look the same as the previous round of Economic Impact Payments issued earlier this year.
You can easily monitor your accounts at The Dime Bank, Member FDIC, for incoming ACH deposits by setting up an alert within Dime On Line. Under the Options Tab, select Alerts and set up an Event Alert. You can also use our automated telephone banking system to check your account's balance and transaction history by calling 1-866-342-5693.
You may check the status of your payment at IRS.gov/GetMyPayment. For more information about Economic Impact Payments, please visit IRS.gov/EIP. Please remember, the IRS will not call, text, email, or contact you on social media asking for personal or bank information.
For information on COVID-19, please visit:
If you are a small business, or know someone who is a small business owner, the Small Business Administration has some resources and guidance.
We know this is a stressful time and it is not easy on you or your families. If you are in need of supplemental food, please follow these links for resources near you:
- Wayne County Food Assistance Community Resources
- Pike County Food Pantry List
- Lackawanna County Food Pantry List
Please call to ensure dates and availability have not changed. For those who have a little extra, please consider donating to a food pantry near you.
As your community financial institution, the health of our staff and customers is one of our top priorities. Our goal is to support you and our communities through this crisis while we adhere to best practices to keep everyone safe. The Dime Bank is closely monitoring and proactively implementing the mandates of our Governor, the Secretary of the Pennsylvania Department of Health, and the Centers for Disease Control (CDC). We continue to work on safety protocol measures to ensure a safe and healthy environment for you at all of our branches. Taking care of our communities is central to who we are at The Dime Bank and we believe that working together we can keep you, our staff, and our communities healthy.
We appreciate your kindness, understanding, and patience as we get through this together. Thank you for choosing The Dime Bank!
We are here for you today, tomorrow, and always.
President and Chief Executive Officer