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June 29, 2020 Message:

The Dime Bank branches are open and fully operational.

We welcome you back!

 

June 26, 2020 Message:

Effective, Monday, June 29, The Dime Bank's Carbondale branch is open with new hours. Our Wayne County branches have been open since 6.8.20 and our Pike County branches opened on 6.22.20. 

Carbondale branch lobby hours:
Monday through Thursday - 8:30 AM - 4:00 PM
Friday - 8:30 AM - 6:00 PM
Saturday - 8:30 AM - 12:00 PM

Carbondale branch drive-through hours:
Monday through Thursday - 8:00 AM - 5:30 PM
Friday - 8:00 AM - 6:00 PM
Saturday - 8:00 AM - 12:00 PM

We welcome you back. Our staff is excited to see you. Please wear a mask to keep everyone healthy. Thank you!

 

June 23, 2020 Message:

The Dime Bank's Milford Lending Center is now open with regular hours.

Milford Lending Center hours:
Monday through Friday - 8:00 AM - 5:00 PM

To ensure we are available to serve you, appointments are encouraged as our lenders may be out of the office visiting customers. Please call us to schedule a time convenient for you.

Juliette P. McKerrell
Vice President
Commercial Lending Officer
NMLS ID #405674
1-570-832-4260

Arlyce M. Degnan
Mortgage Loan Originator
NMLS ID #781409
1-570-575-7070

We welcome you back. Our staff is excited to see you. Please wear a mask to keep everyone healthy. Thank you!

 

June 19, 2020 Message:

Effective Monday, June 22, The Dime Bank's Pike County branches are open with new hours. Our Wayne County branches have been open since June 8, 2020. We welcome you back. Our staff is excited to see you!

Dingmans Ferry branch lobby hours:
Monday through Thursday - 8:30 AM - 4:00 PM
Friday - 8:30 AM - 6:00 PM
Saturday - 8:30 AM - 12:00 PM
 
Dingmans Ferry branch drive-through hours:
Monday through Thursday - 8:00 AM - 5:30 PM
Friday - 8:00 AM - 6:00 PM
Saturday - 8:00 AM - 12:00 PM
 
Greentown branch lobby hours:
Monday through Thursday - 8:30 AM - 4:00 PM
Friday - 8:30 AM - 6:00 PM
Saturday - 8:30 AM - 12:00 PM
 
Greentown branch drive-through hours:
Monday-Wednesday - 8:00 AM - 4:00 PM
Thursday - 8:00 AM - 5:30 PM
Friday - 8:00 AM - 6:00 PM
Saturday - 8:00 AM - 12:00 PM

Please wear a mask to keep everyone healthy. Thank you!

 

June 6, 2020 Message:

Effective Monday, June 8, The Dime Bank's Wayne County Branches Are Open with New Hours. We welcome you back. Our staff is excited to see you!
 

Honesdale branch lobby hours:
Monday through Thursday - 8:30 AM – 4:00 PM
Friday - 8:30 AM – 6:00 PM
Saturday - 8:30 AM – 12:00 PM
 
Honesdale branch drive-through hours:
Monday through Thursday - 8:00 a.m. - 5:30 p.m.
Friday - 8:00 a.m. - 6:00 p.m.
Saturday - 8:00 a.m. - Noon
 
Hawley Downtown branch lobby & drive-through hours:
Monday through Friday - 8:30 a.m. - 4:00 p.m.
Saturday - CLOSED
 
Hawley Lake Region branch lobby hours:
Monday through Thursday - 8:30 AM – 4:00 PM
Friday - 8:30 AM – 6:00 PM
Saturday - 8:30 AM – 12:00 PM

Hawley Lake Region drive-through hours:
Monday through Thursday - 8:00 a.m. - 5:30 p.m.
Friday - 8:00 a.m. - 6:00 p.m.
Saturday - 8:00 a.m. - Noon

Damascus branch lobby hours:
Monday through Thursday - 8:30 AM – 4:00 PM
Friday - 8:30 AM – 6:00 PM
Saturday - 8:30 AM – 12:00 PM

Damascus branch drive-through hours:
Monday through Wednesday - 8:00 a.m. - 4:00 p.m.
Thursday - 8:00 a.m. - 5:30 a.m.
Friday - 8:00 a.m. - 6:00 p.m.
Saturday - 8:00 a.m. - Noon

Please wear a mask to keep everyone healthy. Thank you!
 

May 26, 2020 Message:

To better facilitate your banking needs, we welcome you to schedule in-branch appointments by calling 1-570-253-1970 with the extension of your local branch:

  • Carbondale ext: 7810
  • Damascus ext: 7310
  • Dingmans Ferry ext: 7510
  • Greentown ext: 7410
  • Hawley Downtown ext: 7210
  • Hawley Lake Region ext: 7620
  • Honesdale ext: 7199

Additionally, for your convenience, we have extended customer service telephone hours at 1-570-253-1970, option 7.

The Dime Bank continues to be committed to servicing your accounts while following guidelines provided by our state officials.  As we work on opening our branch lobbies to more capacity, we have put in place safety protocol measures to ensure a safe and healthy environment for our visitors. 

We ask that you please:

  • Wear a mask. If you don't have one, we will provide you with one.
  • Maintain social distance of six feet.
  • Acknowledge the In-Take Procedures as recommended by the CDC including a temperature of less than 100 degrees.
  • For identification, remove hats, sunglasses, hoodies, etc.

Limit the individuals that accompany you to those who are necessary to complete your transactions.

Thank you for your understanding as we keep everyone safe and healthy!

Please continue to consider utilizing our digital services that allow you to conveniently manage your accounts 24/7/365 from the convenience of your home or anywhere. Visit our website at www.thedimebank.com for more information and to enroll to access your accounts.

Thank you for choosing The Dime Bank! We are here for you today, tomorrow, and always.

 

May 21, 2020 Message:

First and foremost, I hope you and your family have remained well during this time. 

As your community financial institution, our goal is to support you and our communities through this crisis while we adhere to best practices to keep everyone safe. The Dime Bank is closely monitoring and proactively implementing the mandates of our governor and the Centers for Disease Control (CDC). We continue to work on safety protocol measures to ensure a safe and healthy environment for you when we open our branches to more capacity.

The Dime Bank entered the coronavirus pandemic in a position of strength. That strength along with our business continuity plan has kept us well positioned to continue to offer lending and deposit services to businesses and households throughout the crisis. 
 
The Dime Bank is here to help you. The commitment of our staff to support our customers has been unwavering and it is important to know your financial options. Contact us if you are experiencing a financial hardship as a result of COVID-19, need to apply for a loan, want to create a streamlined budget, or need to start planning for the future. Collaboratively, we can assist you in creating a financial plan tailored to your individual needs.

To better facilitate your banking needs, please schedule in-branch appointments by calling 1-570-253-1970 with the extension of your local branch:

Carbondale ext: 7810
Damascus ext: 7310
Dingmans Ferry ext: 7510
Greentown ext: 7410
Hawley Downtown ext: 7210
Hawley Lake Region ext: 7620
Honesdale ext: 7199

Additionally, for your convenience, we have extended customer service telephone hours at 1-570-253-1970, option 7.

I also respectfully ask that you consider utilizing our digital services that allow you to conveniently manage your accounts 24/7/365 from the convenience of your home or anywhere. Visit us online to enroll and to access your accounts at www.thedimebank.com.

Taking care of our communities is central to who we are at The Dime Bank and we believe that working together we can keep you, our staff, and our communities healthy. Please continue visiting this page for updates and resources.

We are here for you today, tomorrow, and always.
 

‌Peter Bochnovich
President and Chief Executive Officer

Thank you for choosing The Dime Bank!

 

 

May 18, 2020 Message:

This is a time when we all need reassurance. As we continue to monitor the impact of COVID-19 and adjust to new routines, we want you to know we hope you and your loved ones are safe and well. And, as an essential business, The Dime Bank, Member FDIC, is here to help you. Our lobbies are operating by appointment and our drive-through hours, effective today, Monday, May 18th, are as follows:

Carbondale Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon

Damascus Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon

Dingmans Ferry Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon

Greentown Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon

Hawley Downtown Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon

Hawley Lake Region Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 6:00 p.m.
Saturday - 9:00 a.m. - Noon

Honesdale Branch
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 6:00 p.m.
Saturday - 9:00 a.m. - Noon

 

May 1, 2020 Message:

We hope you and your loved ones are safe and well. As an essential business, The Dime Bank is here to help you!

The commitment of our staff to support our customers has been unwavering. As we continue to monitor the impact of COVID-19 and adjust to new routines, we want you to know that we are ready and prepared to take care of each and every one of you.

It is important to know your financial options.

Not sure where to start? We know many of our customers are facing economic challenges during this crisis and we are honored to weather this storm with you. Contact us if you are struggling to make payments, want to create a streamlined budget, or need to start planning for the future. Collaboratively, we can assist you in creating a financial plan tailored to your individual needs.

Additionally, the PA Department of Banking and Securities has put together a list of Financial Resources* for Pennsylvania residents Impacted by COVID-19.

Many of our staff have been laboring around the clock in recent weeks to finance small business customers under the SBA’s Paycheck Protection Program. We are working tirelessly to make sure our customers' needs are taken care of.

Banking is what we do and taking care of our customers is what we love.

We are incredibly proud of our staff who remain devoted to The Dime Bank’s mission and vision despite the challenges of this pandemic.

 

April 18, 2020 Message:

As you may be aware, Governor Wolf executed a new order for all businesses in Pennsylvania that maintain in-person operations.
 
Effective Monday, April 20th, additional safety measures will be in place when you are on The Dime Bank premises. We continue to encourage you to bank using our drive through lanes, ATMs, digital services, and telephone banking.
  • Masks must be worn by everyone while on our premises.
  • Social distance of six feet must be maintained at all times.
  • Everyone entering one of our buildings will be required to have their temperature taken prior to entering.
If your temperature is over 100 degrees or if you answer yes to any of the following questions, please call us to schedule your appointment 14 days after you are feeling better: 
  1. Are you feeling sick?
  2. Do you have a cough?
  3. Do you have shortness of breath that is not due to another pre-existing health condition?
  4. Do you have a sore throat not due to another pre-existing health condition?
  5. Do you have new muscle aches not due to another pre-existing health condition?
  6. Do you have nausea, diarrhea, or vomiting?
  7. Have you traveled outside Northeast PA (NEPA) in the last 14 days?
  8. Have you been in contact with anyone who has traveled outside NEPA in the last 14 days?
  9. Have you been in contact with anyone with potential exposure to COVID-19?
If you are feeling sick, please visit the CDC website* for information and/or contact a medical professional for further guidance and attention.
 
Wondering if your stimulus check payment has been processed?
 
Checking with the IRS is the most accurate source. Click here* to access their site. By using the "Get My Payment" link you can:
  • Check your payment status
  • Confirm your payment type: direct deposit or check
  • Provide information for direct deposit if the payment haven't been sent yet
For Frequently Asked Questions about your Economic Impact Payment (EIP), please click here*.
 
We encourage you to utilize our drive-through lanes as much as possible. Click here for our drive-through hours.

For your convenience, you can also access your accounts via:

  • Our ATMs located at every branch.
  • Our telephone banking service at 1-866-342-5693.
  • Our telephone Customer Service Center, at 1-888-469-3463, option 7, available for extended hours Monday - Friday, 8:00 a.m. - 11:00 p.m. and Saturday - Sunday - Holidays (except Thanksgiving and Christmas) 9:00 a.m. - 5:00 p.m.
  • Digital banking services, including online and mobile banking.

If you are not yet enrolled in our digital services, please visit us online to enroll and to access your accounts at www.thedimebank.com.

Thank you for your understanding and commitment in joining the fight against COVID-19.

For information on COVID-19 visit:

 

April 15, 2020 Message:

The Dime Bank cares immensely about our employees, customers, and community.
 
We know this is a stressful time and it is not easy on you or your families. If you are in need of supplemental food, please follow these links for resources near you:
Please call to ensure dates and availability have not changed. For those who have a little extra, please consider donating to a food pantry near you.
 
The IRS has started sending Economic Impact Payments to most Americans.
 
Working with the Treasury Department, the Internal Revenue Service today unveiled the new Get My Payment with features to let taxpayers check on their Economic Impact Payment date and update direct deposit information.
 
“Get My Payment" will offer people with a quick and easy way to find the status of their payment and, where possible, provide their bank account information if we don’t already have it,” said IRS Commissioner Chuck Rettig.
 
No action is needed by most taxpayers and the IRS urges taxpayers to only use Get My Payment once a day given the large number of people receiving Economic Impact Payments.
 
 
Be vigilant against fraudsters! The IRS will not call, text, email, or contact you on social media asking for personal or bank information. For security reasons, the IRS plans to mail a letter to the taxpayer within 15 days after the payment is issued.
 
The Dime Bank sends a heartfelt thank you to all front-line employees who are working to provide the essential services we rely on every day:
  • Hospital staff
  • Police
  • Researchers
  • Cleaning crews
  • Grocery store employees
  • Postal workers
  • Truck drivers
  • Our very own banking personnel
  • All industries/ employees that need to continue operations through this pandemic.
We truly appreciate all you do! 
 
As a reminder, The Dime Bank is operating on reduced hours as an added measure to protect our employees, our customers, and the communities we serve. 
 
 
April 9, 2020 Message:

Effective Monday, April 13, 2020, we are reducing our hours as an added measure to protect our employees, our customers, and the communities we serve.

Executive management at The Dime Bank is continually looking to effectively deliver the essential service provided by our financial institution to our community and carefully deliberates on each aspect of that mission.  

As a community bank we are essential to our community and we are here to support our customers, but we must weigh that with the threat of COVID-19 as the rates of infected persons in our region rises.

Our goal is to support our customers and the community through this crisis while we adhere to best practices to keep everyone safe. We have a full suite of digital and telephone banking options and we offer you extended customer service via telephone. We encourage you to utilize these options to assist us as we all do our part to flatten the curve of COVID-19.

Taking care of our communities is central to who we are at The Dime Bank and we want you to know you can rely on us.

We believe that working together we can keep you, our staff, and our communities healthy and we thank you for your understanding and commitment in joining the fight against COVID-19 .

We are here for you today, tomorrow, and always.

Carbondale Branch
157 Brooklyn Street
Carbondale, PA 18407
570-253-6511 ext: 7810
 
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon
 
Damascus Branch
1679 Cochecton Turnpike
Damascus, PA 18415
570-253-6511 ext: 7310
 
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon
 
Dingmans Ferry Branch
1824 Route 739
Dingmans Ferry, PA 18328
570-253-6511 ext: 7510
 
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon
 
Greentown Branch
1586 Route 507
Greentown, PA 18426
570-253-6511 ext: 7410
 
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - 9:00 a.m. - Noon
 
Hawley Downtown Branch
302 Main Avenue
Hawley, PA 18428
570-253-6511 ext: 7210
 
Drive-through hours
Monday, Tuesday, & Thursday - 9:00 a.m. - 4:00 p.m.
Wednesday - Closed
Friday - 9:00 a.m. - 5:00 p.m.
Saturday - Closed
 
Hawley Lake Region Branch
99 Welwood Avenue
Hawley, PA 18428
570-253-6511 ext: 7620
 
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 6:00 p.m.
Saturday - 9:00 a.m. - Noon
 
Honesdale Branch
820 Church Street
Honesdale, PA 18431
570-253-6511 ext: 7199
 
Drive-through hours
Monday through Thursday - 9:00 a.m. - 4:00 p.m.
Friday - 9:00 a.m. - 6:00 p.m.
Saturday - 9:00 a.m. - Noon
 
We want to assure you that The Dime Bank is prepared to respond to the challenges we may face and your money is accessible to you and it is secure. 

Digital Banking available 24/7/365

 ATMs located at every branch.

 

April 3, 2020 Message:

The Dime Bank is thinking about you and your families during this unprecedented time. In order to keep you, our staff, and our communities safe, if you plan on making an appointment to visit one of our lobbies, please know we will be asking you if you have a temperature greater than 98.6.

If you have a fever or if you answer yes to any of the following questions, please call us to schedule your appointment 14 days after you are feeling better.           

  1. Are you feeling sick?
  2. Do you have a cough?
  3. Do you have shortness of breath that is not due to another pre-existing health condition?
  4. Do you have a sore throat not due to another pre-existing health condition?
  5. Do you have new muscle aches not due to another pre-existing health condition?
  6. Do you have nausea, diarrhea, or vomiting?
  7. Have you traveled outside Northeast PA (NEPA) in the last 14 days?
  8. Have you been in contact with anyone who has traveled outside NEPA in the last 14 days?
  9. Have you been in contact with anyone with potential exposure to COVID-19?

We wish that you and your loved ones stay safe and healthy.

 

April 1, 2020 Message:

Thank you from all of us at The Dime Bank for your cooperation and understanding during this challenging time.
 
Taking care of our communities is fundamental to our mission, and we want you to know you can rely on us as your financial partner. Congress recently passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which will provide emergency relief programs for business owners.
 
The Dime Bank is here to assist our customers as our government finalizes procedures for the CARES Act.
 
Here are some sources for guidance and applications:
 
The Dime Bank is following the regulation closely and working diligently so that we are prepared to assist you with the CARES Act.
 
We continue to follow the CDC recommended steps* to prevent illness and we ask that you please do the same should you need to visit one of our branch lobbies, hours by appointment only.
 
Our goal is to provide you with the outstanding Dime Bank experience you have come to know and expect while following guidelines provided by our state officials. We are committed to servicing your accounts while following guidelines provided by our state officials. If you need assistance with a loan, deposit account, or any other issue that is not able to be taken care of at our drive-through lanes or via telephone, please call to schedule an appointment during our normal lobby hours:
  • Carbondale 570-253-6511 ext: 7810
  • Damascus 570-253-6511 ext: 7310
  • Dingmans Ferry 570-253-6511 ext: 7510
  • Greentown 570-253-6511 ext: 7410
  • Hawley Downtown 570-253-6511 ext: 7210
  • Honesdale 570-253-6511 ext: 7199
  • Hawley Lake Region 570-253-6511 ext: 7620
  • Milford Lending Center 570-832-4260
 
For your convenience, you can also access your accounts via:
 
Thank you for choosing The Dime Bank as your trusted, dependable financial institution.
 
Working together we can keep you, our staff, and our communities healthy. We are here for you today, tomorrow, and always.

 

March 25, 2020 Message:

Taking care of our communities is central to who we are at The Dime Bank and we want you to know you can rely on us.

Many in our community are concerned and filled with anxiety. The news is a constant stream of COVID-19 updates and market instability. To add to it, many have worries over job stability with so many businesses being asked to close their doors. All of us are being asked to make significant changes to our lives. Some changes have created true hardships, like forgoing our in-person dealings. This measure is critical, and despite the difficulties, we are all in this together.

Our goal is to provide you with the outstanding Dime Bank experience you have come to know and expect. We are here for you even as we adhere to best practices during this pandemic.

At The Dime Bank we are practicing social distancing. We’re actively trying to flatten the curve of COVID-19 and prevent more people from becoming sick. It is with this outlook that last week we decided to temporarily offer lobby assistance by appointment only. Work practices have been adapted to minimize contact. We have asked many support employees to work from home. We have implemented a modified work schedule for front line staff, so we are less crowded in branches and can maintain social distance. Within the branches we are thoroughly washing our hands, sanitizing our spaces, and taking staggered lunch breaks.

With stimulus legislation agreed upon in the Senate, the bill is being drafted and sent on to Congress this week. The proposal may include Small Business Administration enhancements, tax relief, broad FDIC authority for a transaction account guarantee and increased deposit insurance limits.

The Dime Bank has a strong capital position. We offer the protection of FDIC insurance on deposits; click here* for answers to some of your questions regarding FDIC insurance. 

Additionally, if you are a small business, or know someone who is a small business owner, the Small Business Administration has some resources and guidance*. 

Lastly, we ask that you remain vigilant against scam artists. There are various criminal campaigns out there:

  • Social media accounts are spreading misinformation
  • Email phishing campaigns are using COVID-19 as a lure.
  • Fraudulent coronavirus maps and other COVID-19 links are spreading malware.

Please don’t fall victim. If you aren’t certain that a source is legitimate, do not click on links or respond in any way.

At The Dime Bank, we are doing everything we can to protect our customers, staff, and our communities. We are here to answer any questions you may have. Our customer service center and digital information is listed for your easy reference below.

Thank you for choosing The Dime Bank as your trusted, dependable financial institution.

We are here for you today, tomorrow, and always.

The Dime Bank is committed to servicing your accounts while following guidelines provided by our state officials. If you need assistance with a loan, deposit account, or any other issue that is not able to be taken care of at our drive-through lanes or via telephone, please call to schedule an appointment during our normal lobby hours:

  • Carbondale 570-253-6511 ext: 7810
  • Damascus 570-253-6511 ext: 7310
  • Dingmans Ferry 570-253-6511 ext: 7510
  • Greentown 570-253-6511 ext: 7410
  • Hawley Downtown 570-253-6511 ext: 7210
  • Honesdale 570-253-6511 ext: 7199
  • Hawley Lake Region 570-253-6511 ext: 7620
  • Milford Lending Center 570-832-4260

For your convenience, you can also access your accounts via:

If you are not yet enrolled in our digital services, please visit us online to enroll and to access your accounts at www.thedimebank.com.

Our thoughts are with those who have contracted COVID-19, and we hope that they are well. We will be supplying additional information as it is available and posting it on our website at www.thedimebank.com.

For information on COVID-19 visit:

 

March 20, 2020 Message:

We would like to take this opportunity to keep you up-to-date on the current COVID-19 situation. In light of yesterday's announcement by Governor Tom Wolf to close all non-life-sustaining businesses in Pennsylvania, we want to let you know that The Dime Bank does not fall into that category. Therefore, we continue to be available to assist you with your banking needs.

You depend on us for your financial security and we are committed to servicing your accounts while following guidelines provided by our state officials. We are practicing social distancing with many staff working remotely and meeting with customers by appointments only. We will continue to monitor the situation and provide you with updates as warranted.

On March 18, 2020, we limited access to our lobbies in order to protect the well-being of our customers, staff, and community. We remain strong and well capitalized and are available to service your accounts in our lobbies by appointment only. Our drive-through lanes, ATMs, customer service by telephone, and digital banking remain available.

Thank for your cooperation and understanding as we get through this pandemic together. We hope that you and your family are staying well.

 

March 18, 2020 Message:

Local Banks Stand United Amid COVID-19 Concerns

The Dime Bank, The Honesdale National Bank, and Wayne Bank Work Collectively to Serve Community

While our institutions are unique, since our individual foundings we have shared a common goal - supporting the residents and businesses across the widening breadth of communities we serve. 

Despite age, income, or industry, these are very uncertain times. Therefore, as we often do, The Dime Bank, The Honesdale National Bank, and Wayne Bank are again joining forces to be a point of stability and consistency when many things seem in question. 

What this initially means is that we will work collaboratively to share information and updates on the developing issues confronting our industry and communities.

At this time, we are coordinating the protection and health of our employees, customers and community members by moving to drive-up services only at all of our banking locations. At our respective banking locations, lobby service will be provided by appointment only. To establish appointments, please contact your local Bank office. We appreciate your understanding and cooperation with our efforts to flatten the curve of COVID-19.

We will remain vigilant to ensure our Main Streets remain vibrant, our families rest assured and our children look back at this time as a showcase of unity not isolation. 

We encourage your outreach to share news of need and consideration. We are listening, together, to keep our communities strong. 

 

March 17, 2020 Message:

We remain strong and well capitalized and are available to service your accounts. As of March 18, our lobbies are open by appointment only. Our drive-through lanes, ATMs, customer service by telephone, and digital banking remain available.

We want to assure you that The Dime Bank is prepared to respond to the challenges we may face and your money is accessible to you and it is secure. Due to the widespread outbreak of COVID-19, our lobbies will be closed to those without an appointment.

If you need assistance with a loan, deposit account, or some other issue, during normal lobby hours, please call us and we will schedule an appointment. Please call our branches at:

  • Carbondale 570-253-6511 ext:7810
  • Damascus 570-253-6511 ext:7310
  • Dingmans Ferry 570-253-6511 ext: 7510
  • Greentown 570-253-6511 ext: 7410
  • Hawley Downtown 570-253-6511 ext:7210
  • Hawley Lake Region 570-253-6511 ext: 7620
  • Honesdale 570-253-6511 ext: 7199
  • Milford Lending Center 570-832-4260

Our customer service center is open with extended hours and drive-through lanes are open and we are ready to service you. Click here for our customer service center and drive-through hours. Our ATMs, online banking, and mobile banking are available to you 24/7/365.

We want to assure you that The Dime Bank is prepared to respond to the challenges we may face and your money is accessible to you and it is secure. Our decision to limit our lobby access is to protect the well-being of our customers, staff, and community. It is with that responsibility that we implemented this temporary policy. You depend on us for your financial security and we are committed to servicing your needs.

You will be able to get assistance should you have questions while conducting your banking. The Dime Bank is committed to responding to COVID-19 and we believe limiting staff and customer contact in our lobbies will support a healthier community. These processes have been put in place to continue operations with as little disruption as possible, as we need to ensure the health and safety of our customers and staff. Our business plan places the highest priority on customer and employee health, customer account access, and customer account security.

You can also access your accounts by:

  • Calling 24/7 DIAL MY Dime at 1-866-342-5693.
  • Calling 1-888-469-3463 and press option 7 for our Customer Service Center Monday – Friday, 8:00 am – 11:00 pm and Saturday – Sunday – Holidays (except Thanksgiving and Christmas) 9:00 am – 5:00 pm.
  • Logging into online banking
  • Logging into mobile banking
  • Using our drive-through lanes
  • Utilizing The Dime Bank ATMs located at every branch

If you are not yet enrolled in our digital services, please visit us online to enroll and to access your accounts at www.thedimebank.com.

Our thoughts are with those who have contracted COVID-19, and we hope that they are well. We will be supplying additional information as it is available and posting it on our website at www.thedimebank.com.

For information on COVID-19 visit:

Thank you for choosing The Dime Bank. We apologize for any inconvenience and thank you in advance for your understanding.

 

March 13, 2020 Message 

In these uncertain times of Coronavirus, I want to assure you that The Dime Bank is prepared to respond to the challenges we may face. We have processes in place to continue operations with as little disruption as possible and we are following our guidelines and business continuity plan. Our business plan places the highest priority on employee and customer health, customer account access, and customer account security.

The Dime Bank is stable. We are well capitalized and positioned to weather this pandemic. We have the technology and committed staff to continue delivering you the best service and financial products.

The health and safety of The Dime Bank staff and customers is a top priority. We are following CDC recommended steps* to prevent illness and we ask that you please do the same should you visit one of our branches. Working together we can keep you, our staff, and our communities healthy. 

 

March 6, 2020 Message

Help Reduce the Spread of Coronavirus

The Dime Bank is committed to preparing for and responding to pandemics like the Coronavirus. We have processes in place to continue operations with as little disruption as possible. Our business plan places the highest priority on employee and customer health, customer account access, and customer account security.

If you visit one of our branches, for the safety of The Dime Bank employees and other customers, we ask that you please:

  • Do not lean into teller windows
  • Keep social distance of six feet
  • Don’t shake hands
  • Cover your cough/sneeze with a tissue/elbow
  • Wash your hands thoroughly and often

If you have flu-like symptoms, fever, new or worsening cough, recently traveled to areas with a high number of Coronavirus cases or had contact with someone who is unwell, please stay home and consider utilizing our digital services that allow you to conveniently manage your accounts 24/7/365 from anywhere.

Visit us online to enroll and to access your accounts at www.thedimebank.com.

You can also access your accounts by:

  • Calling 24/7 DIAL MY Dime at 1-866-342-5693.
  • Calling 1-888-469-3463 and press option 7 for our Customer Service Center Monday – Friday, 8:00 am – 11:00 pm and Saturday – Sunday – Holidays (except Thanksgiving and Christmas) 9:00 am – 5:00 pm.
  • Logging into online banking
  • Logging into mobile banking

Our thoughts are with those who have contracted the Coronavirus, and we hope that they are well. We will be supplying additional information as it is available and posting it on our website at www.thedimebank.com .

Thank you for your understanding and for choosing The Dime Bank.

For information on Coronavirus, visit:

 

March 2, 2020 Message

Help Protect Yourself from Coronavirus

Even though the threat of Coronavirus is not prevalent in our immediate area, it is still important to know the symptoms and take everyday precautions to help minimize the risks. It is always helpful to be prepared. The 2019 Coronavirus is a new virus that causes respiratory illness in people and can spread from person-to-person. You can help prevent the spread of a virus by following these simple steps:

Cover coughs or sneezes with your elbow. Do not use your hands!

Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.

Clean surfaces frequently, including counter tops, light switches, cell phones, remotes, and other frequently touched items.

If you are sick, stay home until you are feeling better.

Follow this link* for additional information.

 

* By clicking on this link you will be leaving The Dime Bank website and connecting to a document which contains links to websites and pages not affiliated with The Dime Bank.